Refund policy
Last Updated: August 6, 2026
This Return and Refund Policy explains the conditions and procedures for returning products purchased from www.rosegoldmiami.shop.
Return Period
Rose Gold Miami accepts return requests within 30 days of delivery.
Return requests submitted after 30 days may not be accepted.
Return Eligibility
To qualify for a return, the product must be:
- Unworn and unwashed
- Unused and in its original condition
- Free from stains, odors, makeup, deodorant marks, damage, or alterations
- Returned with all original tags attached
- Returned in its original packaging
- Accompanied by an order number or proof of purchase
Products that do not meet these requirements may be rejected or qualify for a partial refund.
Return by Mail
All approved returns must be sent by mail.
Before mailing a product, contact support@rosegoldmiami.shop to request return approval and receive the correct return address and mailing instructions.
Do not mail a return to our business address unless our support team specifically instructs you to do so.
Returns sent without prior approval may not be accepted.
How to Request a Return
Email support@rosegoldmiami.shop and provide:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos of the product, when requested
After your return request is approved, our support team will provide the return instructions.
Return Shipping Cost
Customers are responsible for return shipping costs when returning a product because of:
- A change of mind
- An incorrect size selected
- An unwanted color or style
- A product no longer being needed
Rose Gold Miami will cover approved return shipping costs when the product arrives damaged, defective, or incorrect.
Original shipping charges are non-refundable, except when the return results from an error by Rose Gold Miami.
We recommend using a trackable mailing service. Rose Gold Miami is not responsible for return packages lost or damaged during transit.
No Restocking Fee
Rose Gold Miami does not charge a restocking fee for approved returns that meet the conditions of this policy.
Damaged, Defective, or Incorrect Products
Inspect your order immediately after delivery.
Contact us within 48 hours of delivery when a product arrives damaged, defective, or different from the product ordered.
Please provide:
- Your order number
- Clear photos of the product
- Photos showing the damage or defect
- Photos of the shipping package
- Photos of the shipping label
- A brief description of the issue
Keep the product and its original packaging until the request has been reviewed.
After verification, we may provide a replacement, refund, or another suitable resolution.
Non-Returnable Products
The following products cannot be returned:
- Final-sale or clearance products
- Gift cards
- Products that have been worn, washed, damaged, altered, or used
- Products without their original tags
- Products with stains, odors, makeup, deodorant marks, or signs of wear
- Products returned after the 30-day return period
- Products purchased from another seller or website
A product marked as final sale on the product page or during checkout is not eligible for return unless it arrives damaged, defective, or incorrect.
Exchanges
Rose Gold Miami does not offer direct exchanges.
Return the eligible product according to this policy and place a new order for the preferred size, color, or style.
Replacement products may be provided when an order arrives damaged, defective, or incorrect.
Order Cancellations
Cancellation requests must be submitted within 24 hours of placing the order.
Cancellation cannot be guaranteed after order processing has started.
Orders that have already shipped cannot be cancelled. Eligible products may be returned after delivery according to this policy.
Return Inspection
After receiving the returned product, we will inspect it to confirm that it meets the return requirements.
You will receive an email confirming whether your return has been approved or rejected.
Refund Processing
Approved refunds will be processed within 7 business days after the returned product has been received, inspected, and approved.
Refunds will be issued to the original payment method used for the purchase.
Your bank, card provider, or payment processor may require additional time to display the refund in your account.
Partial Refunds
A partial refund may be issued when:
- Original packaging is missing
- Product tags have been removed
- The product has minor signs of handling
- The product is returned in a condition different from its original condition
- Parts or included accessories are missing
Rose Gold Miami reserves the right to reject products that do not meet the return requirements.
Late or Missing Refunds
When an approved refund does not appear in your account:
- Check your bank or card account again
- Contact your card provider
- Contact your bank or payment processor
If the refund is still missing, contact support@rosegoldmiami.shop with your order number.
Contact Information
Business Name: Rose Gold Miami
Website: www.rosegoldmiami.shop
Email: support@rosegoldmiami.shop
Phone: +1 (786) 790-1687
Business Address: 1570 Washington Ave, Miami Beach, FL 33139, United States
Business Hours: Monday–Sunday, 12:00 PM–9:00 PM Eastern Time