Frequently Asked Questions

What products does Rose Gold Miami sell?

Rose Gold Miami offers women’s clothing, including maxi dresses, midi dresses, mini dresses, party dresses, tops, and seasonal fashion styles.

Where do you ship?

We currently ship to valid residential and commercial addresses within the United States.

We do not currently offer international shipping or delivery to P.O. Boxes, APO/FPO addresses, military addresses, or freight-forwarding locations.

How much does shipping cost?

We offer free standard shipping on all orders within the United States. No minimum purchase amount is required.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment has been received and verified.

Orders placed after 5:00 PM Eastern Time, on weekends, or on federal holidays will begin processing on the next business day.

How long does delivery take?

Standard delivery usually takes 5–8 business days after processing.

Processing Time: 1–3 business days
Shipping Time: 5–8 business days
Estimated Total Delivery Time: 6–11 business days

Delivery times are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active.

Can I change my shipping address?

Address changes cannot be guaranteed after the order has entered processing or has already shipped.

Can I cancel my order?

Cancellation requests must be submitted within 24 hours of placing the order.

Orders that have already shipped cannot be cancelled. Eligible products may be returned after delivery according to our Return and Refund Policy.

What is your return period?

Eligible products may be returned within 30 days of delivery.

Returned clothing must be unworn, unwashed, unused, unaltered, and returned with the original tags and packaging.

How do I return a product?

All approved returns must be sent by mail.

Before mailing a return, email support@rosegoldmiami.shop with your full name, order number, product name, and reason for the return.

After your request is approved, we will provide the correct return address and mailing instructions.

Returns sent without prior approval may not be accepted.

Who pays for return shipping?

Customers are responsible for return shipping costs for returns caused by a change of mind, an incorrect size selection, or an unwanted color or style.

Rose Gold Miami will cover approved return shipping costs when a product arrives damaged, defective, or incorrect.

Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns that meet our return conditions.

How long does a refund take?

Approved refunds are processed within 7 business days after the returned product has been received, inspected, and approved.

The refund will be issued to the original payment method. Your bank or card provider may require additional time to display the refund.

Can I exchange a product?

We do not offer direct exchanges.

You may return an eligible product and place a new order for your preferred size, color, or style.

What products cannot be returned?

The following products are not eligible for return:

Final-sale products
Clearance products marked as final sale
Gift cards
Worn, washed, altered, or damaged clothing
Products without original tags
Products with stains, odors, makeup, or deodorant marks
Products returned after the 30-day return period

What should I do if I receive a damaged or incorrect product?

Your order number
Clear photos of the product
Photos showing the damage or incorrect item
Photos of the shipping package
Photos of the shipping label
A brief description of the issue

Keep the product and original packaging until your request has been reviewed.

What should I do if tracking shows delivered but I cannot find my package?

Please check around the delivery location, ask household members or neighbors, confirm the shipping address, and contact the shipping carrier.

If the package remains missing, contact us with your order number and tracking information.

How do I choose the correct size?

Review the product description and available size information before placing your order.

Product measurements may vary slightly between styles. When available, compare the listed measurements with a similar item you already own.

Will product colors look exactly the same as shown online?

We take care to display product colors accurately. However, colors may appear slightly different because of lighting, photography, screen settings, or device displays.

Are payments secure?

Payments are processed through Shopify or authorized payment providers.

Rose Gold Miami does not directly store your complete payment card number or security code.

How can I contact Rose Gold Miami?

Business Name: Rose Gold Miami
Website: www.rosegoldmiami.shop
Email: support@rosegoldmiami.shop
Phone: +1 (786) 790-1687
Business Address: 1570 Washington Ave, Miami Beach, FL 33139, United States
Business Hours: Monday–Sunday, 12:00 PM–9:00 PM Eastern Time